Remote Expert
for Policing

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Transforming Public Engagement

At Cinos, we are committed to leveraging technology to empower our UK Police customers with innovative solutions that make a real difference in their vital work.

We proudly introduce “Remote Expert,” our integrated video response service designed to deliver simple two-way video communication between members of the public and the police. Remote Expert is an off-the-shelf solution that facilitates seamless reporting of non-life-threatening incidents directly from a mobile phone without the need to download any applications.

If you are seeking professional guidance for your project and would prefer to speak directly with an expert, please do not hesitate to get in touch. Our team are on hand to discuss your requirements so why not get the ball rolling today.

The Challenge

In today’s world, public safety is a shared responsibility. Police forces across the UK face numerous challenges when it comes to responding to incidents:

  • Prompt Response: Incidents can happen anywhere, anytime, and often require immediate attention. Resources can be stretched.

  • Evidence Collection: Gathering statements and evidential-quality images swiftly is critical for successful prosecutions, and hasn’t always been possible with remote reporting of incidents.

  • Sensitive Situations: Many incidents, such as domestic assaults, occur in private settings and require discrete handling.

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The Solution: Remote Expert

Remote Expert for Policing

Remote Expert is a cloud-hosted service that empowers law enforcement agencies to rapidly respond to reported incidents through video calls. Using online video technology to support Police Forces and offices, Remote Expert makes it easier for members of the public to report incidents. It bridges the gap between the public and the police, ensuring efficient, secure, and user-friendly communication to create a safe, secure, and integrated online video consultation system. What’s more it empowers the officer/agent taking the call with the tools to locate the person, take evidence, create statements online with the caller, and push messages to their screen for discrete conversation and guidance.

Features & Benefits

Implementing Remote Expert offers a multitude of features & benefits:

Key Features

  • Seamless Connection: Members of the public can initiate two-way video calls with the police directly from their mobile phones, eliminating the need for app downloads.

  • Location Tracking: Ensure the safety of the caller by tracking their location in real-time.

  • Live Statements: Officers can take statements live during the call, enhancing the quality of evidence collection.

  • ID Verification: Verify the caller’s identity remotely, adding an extra layer of security.

  • Discrete Communication: For sensitive situations, operators can send discreet messages directly to the caller’s screen if they are unable to speak.

  • Scalable: Remote Expert can be tailored to the specific needs of your law enforcement agency and easily expanded as your requirements evolve.

The Benefits

  • Rapid Response: Reduce response times by enabling immediate video communication with the public.

  • Enhanced Evidence Collection: Interactions can be recorded and transcribed into text, allowing officers to gather statements and evidential-quality images swiftly to support investigations.

  • Improved Public Engagement: Build trust by offering a user-friendly, accessible reporting channel.

  • Real-Time Location: Ensure the safety of callers by tracking their location in real-time.

  • Discreet Assistance: Handle sensitive situations with discretion and professionalism.

  • Scalable Solution: Tailor Remote Expert to meet your agency’s unique requirements and expand it as needed.

  • Fast deployment: A cloud-based service which can be operated with no hardware makes this solution quick and easy to deploy.

Cinos: Your Trusted Partner

Cinos is committed to empowering law enforcement agencies with cutting-edge technology solutions that enhance public safety. Remote Expert is not just a product but a transformational pathway to fostering stronger public engagement, efficient incident reporting, and swift response. The service can be integrated with existing workflows and systems for fully integrated video processes within Policing.

To learn more about how Remote Expert can revolutionise your approach to public engagement and incident reporting, please get in touch with our experts.

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Cinos: Your trusted partner

Join us in creating a safer, more connected community.
Together, we can redefine public safety for the digital age.

Looking for more information on our Remote Expert service?

Get the ball rolling by speaking with our team today.
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Webex for
Cinos Cloud

We’re proud to partner with Cisco to bring you a fully integrated collaboration experience with Webex for Cinos Cloud.

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