Refero for
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Refero: a platform of engagement across public services via video and voice technology.

A platform of engagement for public services utilising video and voice technology

In 2017 Cinos launched a sister company Refero; a platform of engagement for public services utilising video and voice technology. Refero helps patients better communicate with clinicians or enables students to get the mental and physical support they need from specialist services. Refero has also been used to provide a platform of engagement for vulnerable children and adults, connecting them with their support networks.

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Refero: a platform of engagement across public services via video and voice technology.

A complete turnkey solution for healthcare organisations

Cinos is a specialist in unified communications, collaboration, connectivity, and audio-visual systems, with a strong focus within the UK healthcare sector. We have unparalleled experience in delivering always on, hybrid cloud unified communications services to a range of acute and community healthcare services.

Whilst the healthcare solutions Cinos offer predominately focus on the internal infrastructure, connectivity, and collaboration requirements of the NHS we wanted to offer more. We wanted to create a platform that enables citizens and patients to easily connect with public sector organisations, that integrates seamlessly with clinical record systems and that is truly integrated with our Managed MDT Service.

Driving digital transformation within the NHS

Today Cinos and Refero work hand-in-hand to drive digital transformation within the NHS. Our underlying connectivity and infrastructure solutions create a strong foundation from which to base our services, enabling us to offer Trusts a complete end-to-end turnkey solution from a communications and collaboration perspective.

Refero – collaborative technology for healthcare that connects patients, clinicians and systems together

From full integration with clinical systems and Microsoft Teams, Refero provides the following key benefits:

  • A robust and stable platform for patient video consultation and MDT, with up to 50 participants in a call today, rising to 200 by the summer of 2021.

  • The ability to add participants to a consultation or MDT session during an active call.

  • Full integration capability with Microsoft Teams, giving health care providers access to their teleconsultation platform through a familiar interface where it can be fully embedded for handling video calls and responding to messages.

  • A user centric platform, which enables two-way communications between patient and clinic; for example, a templated set of follow-up questions may be responded to by the patient post consultation.

  • Clinic level reporting, where all Refero statistical data, for example, the number and duration of consultations per clinic, is integrated with existing business intelligence / reporting tools.

  • Fully interoperable with any clinical system of record, such as PAS / EPR systems, ensuring appointments can be managed in one place and removing any need for duplication and therefore potential for error.

  • Ease of procurement through a range of government frameworks.

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Refero’s Sectors of Expertise

Refero for Primary Care

Primary Care

Refero’s Primary Care solutions support the NHS long-term plan to bring patients and professionals together and coordinate better care.

Refero for Secondary Care

Secondary Care

Refero’s objective is to give secondary care staff, particularly those treating LTC patients, more time with people in need of their help.

Refero for Social Care

Social Care

Refero’s social care solutions to bring communities, individuals and professionals together and coordinate a better care pathway.

Refero for Mental Health

Mental Health

Refero’s platform of patient and clinician engagement provides the bridge between someone in need of mental health help, and a person to talk to.

Refero for Higher Education

Higher Education

Refero’s objective is to enable students to have immediate digital access to GPs, mental health clinicians, pharmacists, and support for long-term conditions.

Together, Cinos and Refero are perfectly placed to drive digital transformation within the healthcare setting. From an infrastructure, communications, and collaboration perspective we have everything covered. Whether that is delivering always on, feature rich telephony and unified communications for NHS Trusts, providing a truly interoperable Managed MDT service with an unmatched user experience or creating an integrated platform of engagement across public services via video and voice technology, together, Cinos and Refero represent a complete turnkey solution for the NHS and healthcare organisations.
Dan Worman

Managing Director, Refero & Executive Director, Cinos

In Focus

St Helens and Knowsley NHS Hospital Trust extend video consultation services to multiple departments

St Helens and Knowsley Teaching Hospitals NHS Trust (STHK) provides a full range of acute healthcare services across three sites at Whiston, St Helens and Newton hospitals.

To deliver upon their vision of providing ‘5-star patient care’ the Trust initially identified two key areas where online video consultation would improve the patient experience and use clinical time more efficiently.

Refero was trialled in the Trust’s cancer drains outreach and stroke review services for two years. The results were outstanding. Refero achieved a statistical 60% (25% to 10%) reduction in did not attends for appointments within the six-month Stroke Review Service. In the drains outreach service, Refero allowed nurses to conduct video-based consultations rather than visiting patients in their own home. In some cases, this has enabled operational efficiency of up to four hours per nurse per day, and a significant reduction in travel expenses for both nurses and patients.

As a result of a hugely successful trial, STHK have extended their use of Refero for patients attending its Medicine for Older People Frailty Service; Speech and Language Therapy Service; Burns & Plastics, Breast Reconstruction Service and Gastroenterology and Liver Surveillance Service. It also plans to extend the programme beyond into the community with provision for mental health services in the future.

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