Introducing our Managed Communications for Emergency Services
Always-on, robust and effective communication is absolutely vital for emergency services to operate at the highest levels. To ensure this is possible, emergency services must overcome a multitude of challenges when it comes to their communication infrastructure. From a frontline perspective, their communication systems must be able to cater for the range of channels the public will make contact via, from 999 calls to social media, SMS and web chat. Behind the scenes, their systems must be able to seamlessly integrate across different departments and agencies, as well as providing the ability for legacy systems to connect with ease. These systems must work together, in unison, after all, a failure in communication for the emergency services could really be a matter of life or death.
Whether it is communicating within your own department, neighbouring departments or with the public, it’s important that systems are always available, secure, and offer the flexibility needed for emergency services to move towards a digital future.
As public sector agencies embrace digital transformation, one of the challenges that has arisen concerns how best to adopt new technology, and as part of that process often a move to the cloud, without compromising on the reliability, security and level of service offered to the public. To ensure new technology adoption is managed correctly you need an experienced, trusted partner with a proven track record of driving digital transformation in the UK Public Sector.
If you are seeking professional guidance for your project and would prefer to speak directly with an expert, please do not hesitate to get in touch. Our team are on hand to discuss your requirements so why not get the ball rolling today.
Managed Communications Solutions
Please see below for more information on our managed communications solutions for emergency services. If you have a requirement you would like to discuss, please do not hesitate to get in touch.
Contact Centre Solutions for
999 and 111 critical services
Cinos provide feature-rich, highly resilient, and highly available contact centre solutions which streamline critical communications for the emergency services. For the public, they contact with the emergency services more accessible, relevant, and responsive. For the emergency services they provide the tools needed to accurately assess and respond to emergencies quickly and efficiently.
Available as a cloud, hybrid or premise deployment, our Cinos Cloud calling and omnichannel contact centre service has been designed to deliver critical 999 & 111 services; enabling operators to route calls to the right service quickly whilst providing all parties with full context awareness. This crucial information is possible thanks to a wide range of sophisticated tools and features which centralise vital information such as location tracking, language support (translations of calls for quick understanding), contact points such as text messages when a caller is unable to speak, social media integration and monitoring, and sophisticated data management.
Dynamic Collaboration for
Incident Management
Some emergency scenarios require services beyond the capability of the traditional contact centre or meeting platform. These are situations whereby users need to quickly and easily assemble a team or group of specialists virtually, either as a conference call or a video meeting. There are a number of use cases in which this applies, from video consultations in healthcare to managing public incidents in policing. Our highly-secure, UK-sovereign incident management service empowers emergency services to dynamically initiate a multiparty voice and video session, integrated with backend systems to quickly and efficiently orchestrate and manage critical situations, all of which is recorded and stored securely.
Digital-first
Public Engagement
Transform the way you engage with the public beyond the traditional means of telephony. Streamline incident reporting and reduce call volumes with a digital text-based approach to public contact with your teams. Give the public fast, real-time communications in the channels that suit them whilst providing the tools to serve themselves via a frictionless messaging-based experience with our single, centralised cloud communications platform. Create a powerful alerting and notification strategy via our single API for SMS and push messaging, helping you reduce your SMS costs, keep the public informed and centralise all digital communications for the organisation.
Cinos Blog:
Designing Mission Critical Environments for the Police
As the need for better collaboration within police departments increases, many forces are looking at their communications systems to enhance operations and improve response times. Whether it is communicating within your own force, neighbouring forces or with the public, it’s important that systems are always available, secure, and offer the flexibility needed for modern policing to move towards a digital future.
CTO Richard Evans discusses the key factors UK Police Forces must consider as they embrace digital transformation and explains how Cinos are perfectly placed to help.
Better Together
Communications
One of the key challenges across the public sector, and in particular emergency services, is the ability for different communications and collaboration platforms to connect seamlessly. The adoption of Microsoft Teams across the UK public sector has been well documented. However, for a long time, we have argued that the critical communications services, especially within a mission critical environment, should not be consumed within Teams natively, from public cloud services or via the Internet. Cinos’ communications solutions are built on a strong, secure and fully-managed Cisco infrastructure which keep critical services up and running despite local or global disruptions, all whilst integrated with your MS Teams estate for seamless single-client operation. This means those critical telephony services never fail, while day to day users may enjoy the best of both worlds: Cisco for critical communications, and Microsoft for collaboration services on the desktop or smartphone.
Online Meetings
Made Simple
Critical communications extends beyond telephony, it includes video and content collaboration too. For emergency services, the ability to pull together multiple parties and share multiple sources of information quickly and easily directly impacts their ability to deal with situations. Our meeting solutions allow departments across the emergency services to schedule, meet and share ideas at the push of a button. What’s more it includes true multi-vendor interoperable video. It doesn’t matter what video solution people are using, Cinos will make sure everyone can meet and share ideas. Our video interoperability brings together platforms such as Webex, Microsoft Teams, Zoom and Google Meet.
Furthermore, Cinos’ expertise doesn’t end at the video codec, our extensive experience as an Audio Visual systems integrator means that the in-room user experience is also taken care of. From a simple room booking experience, to wayfinding, digital signage and quick check-in, our solutions allow you to start your meeting with a single join button. As an organisation which understands the intrinsic requirements of critical communications infrastructure, we offer a complete end to end solution from the touch panel, mics and speakers in the room, to the cloud service bringing your office and remote teams together.
UC Integration with
Control Rooms
Our solutions integrate your unified communications platform into the control room, empowering your team to make the fastest possible decisions with all the right information at their fingertips. From ICCS systems that bring radio, video/CCTV and telephony/talk groups together in a single interface enabling operators to dispatch quickly and easily, to contact management systems which help operators quickly identify people and provide the best response to those needing help, our solutions help emergency services make the right decision, quicker than ever.
Why Choose Cinos?
Driving Digital Transformation for Emergency Services
Our extensive experience in delivering always-on critical communication solutions for public sector organisations positions us as the go-to partner for emergency services looking to enhance their contact centre, unified communications, and collaboration capabilities. We offer fully managed services covering telephony, UC&C and video conferencing with options to deploy on-premise, or via public, private or hybrid cloud, delivered from the UK’s most secure data centres.
To drive digital transformation for the emergency services, we believe in building strong, long-term relationships and we strive to be a trusted partner that you can rely on. Our expertise ensures we can provide the flexibility required to meet your communications requirements for the emergency services. Cinos ensures that your critical communications and control systems are integrated with your wide communications estate, including telephony and collaboration platforms, all with the intention that your communications can be seamless in every and any given situation.
AV Experts for
Command & Control Environments
Futhermore, and from an AV perspective, our experience in the mission critical command and control space means we understand the unique challenges and complexities that come with operating within these environments. We know the key areas that need to be considered; from the flow and control of information, visualisation of data and the uptime of systems, to ergonomic factors such as control room layout and operator comfort and wellbeing.
Our command and control solutions are designed to enable real-time collaborative decision making for the emergency services. We combine state of the art visualisation products with intuitive control capabilities, underpinned by best-in-class data distribution. Working in combination these systems enhance the workflow for operators and controllers, enabling them quickly to interpret raw data and provide real time situational awareness for faster and more precise decision making. We put measures and services in place to ensure control rooms can function at peak efficiency and when something does go wrong the disruption is minimal.
Service Benefits
Flexible
Our approach is cloud first, not cloud only. Cinos Cloud allows customers to move towards cloud and digitisation at a pace and in line with a regulatory compliance level that suits the organisation and the public it serves. Whether that is full management of existing premise solutions as the first step towards cloud, hybrid extending the cloud into your premises for optimum resiliency, or a full hosted cloud service, Cinos Cloud has it covered.
Reliable
Cinos specialises in delivering robust, reliable cloud platforms for customers where communication is critical. Cinos Cloud has tiered resiliency built in, with no reliance on any one service, device, connection, or location and offers 99.999% availability for customers out the box with a full disaster recovery and BCDR plan.
Compliant
Cinos is committed to supporting our customers in their digitisation journey whilst ensuring they remain compliant with any industry regulations. Cinos Cloud is hosted from UK sovereign data centres and maintained and operated by our fully certified UK-based IT services staff. As an organisation we are committed to helping customers adhere to environmental and sustainability initiatives and we always incorporate this focus into our technical and service design.
Secure
Cinos Cloud ensures that your critical communications remain private and secure. Our operations and cloud data centre infrastructure meet all 14 NCSC cloud security principles, are independently assured to OFFICIAL-SENSITIVE and accredited as a Police Assured Secure Facility (PASF), operated by our team of skilled and security cleared personnel. We are subject to regular external penetration testing and validation including IT Health Check (ITHC), underlining our commitment to maintaining ISO 27001 and Cyber Essentials Plus accreditation.
Innovative
As a consultancy-led business Cinos is focussed on delivering innovation for our customers. We take commercial off the shelf technology from leading vendors such as Cisco and through our expertise and development apply this to deliver industry and customer-specific business outcomes. Whether this is integrating communications with your systems and applications for seamlessly integrated workflows or using Cinos’ development of open APIs to build services to deliver a specific business outcome, we can help.
Fully Managed
Cinos truly understand the unique and complex requirements associated with critical communications. Our Managed Service and Support underpins all our solutions and includes 24/7 monitoring and management of infrastructure, proactive maintenance and updates, and utilises the latest tools and technologies to ensure that systems are always up-to-date, secure, and performing optimally. Everything is underpinned by our UK-based, fully-accredited IT Service Desk team, available 24/7 to provide prompt and efficient resolution to issues and our team of experienced and certified Service Managers & Customer Success Managers who work closely with you to fully understand your business needs to ensure you can achieve your desired outcomes.
