Managed Collaboration Services Overview
Collaboration solutions are the linchpin of the modern workplace. They drive innovation by seamlessly connecting the right people, regardless of device or location and equipping them with the necessary tools to achieve success. From connecting remote and global teams to delivering excellence in customer service, investing in collaboration solutions is more than a decision, it is a fundamental requirement.
Our extensive suite of managed collaboration services empowers organisations to communicate effectively, collaborate effortlessly, and innovate confidently. We understand that every business is different with their own unique requirements. Our consultative approach ensures we can truly understand what success looks like for you and your stakeholders. It enables us to guide you on your journey, tailoring solutions that transform your communication, collaboration, and customer engagement capabilities, enabling you to focus on growth, knowing that your interactions are elevated to new levels of efficiency and effectiveness.
With Cinos, you’re not just implementing solutions; you’re forging a partnership aimed at enriching your communication, collaboration, and customer engagement endeavours.
Embracing unified communications and collaboration isn’t just a choice; it’s a strategic imperative for modern organisations. In today’s world, where users within an organisation are often geographically dispersed but need to stay connected, agility and productivity drive success. Harnessing the power of seamless communication and dynamic collaboration is key. By breaking down silos and fostering real-time interactions, we empower teams to innovate, transcend boundaries, and deliver exceptional value to their stakeholders. For both the public private sector, unified communications and collaboration is the foundation on which future-ready organisations are built.
Richard Evans
Chief Technology Officer, Cinos
If you are seeking professional guidance for your project and would prefer to speak directly with an expert, please do not hesitate to get in touch. Our team are on hand to discuss your requirements so why not get the ball rolling today.
Collaboration
Solutions from Cinos
Video Conferencing
Video conferencing and collaboration solutions have taken on a new significance in recent times. The shift to hybrid working has acted as a catalyst for a greater adoption of a technology that was already on the rise.
Defining your video conferencing strategy can be a daunting prospect. There are so many considerations. In addition to industry-specific or even regulatory requirements, careful planning is crucial in balancing the needs of employees in the office and those working remotely. Furthermore, you need to consider how to connect with external stakeholders. If they are not using the same platform, how can you guarantee a seamless video experience without being hindered by technology frustrations. To ensure your video conferencing strategy is clearly defined, you need a trusted partner with the expertise to help you consolidate your vision, taking into account your requirements now and how these will evolve in the future.
Our Video Conferencing Solutions
Unified Communications
In a rapidly evolving digital landscape with a workforce more distributed than ever before, agility, connectivity, and effective communications are vital. The need for Unified Communications Solutions to address this evolution, whilst simultaneously at least acknowledging legacy systems which need to be retained has never been more essential. At Cinos, we are at the forefront of delivering cutting-edge Unified Communications (UC) services, spanning the realms of Public Cloud, Private Cloud, and Hybrid Cloud.
Unified Communications, in essence, is the seamless integration of various communication tools and platforms to provide a single, unified system that significantly enhances productivity, collaboration, and connectivity for businesses. The power of UC lies in its ability to streamline and consolidate an array of communication methods, from voice calls and video conferencing to instant messaging and document sharing, all under one holistic platform.
Our Unified Communications Solutions
Webex for Cinos Cloud
We’re proud to partner with Cisco to bring you a fully integrated collaboration experience.
Webex is a leading communication and collaboration platform for businesses and organisations worldwide. Webex provides the functionality, security, and quality you require to migrate your mission-critical communications to the cloud. Webex brings together calling, meeting, messaging, file sharing, inclusive messaging whiteboarding, more into one elegant app, so you can streamline teamwork, and produce great results, faster than ever.
Webex for Cinos Cloud is a fully managed service offering from Cinos, combining the benefits of the industry leading Webex platform, with Cinos’ agility and expertise in delivering reliable, secure collaborative services with an excellent user experience.
Webex for Cinos Cloud
Contact Centre
In today’s dynamic business landscape, customer expectations are higher than ever before. To meet these demands and stand out in the marketplace, organisations must prioritise customer engagement and support. Modern contact centre solutions are the key to achieving this goal. They not only enhance customer experiences but also offer a host of benefits, including reducing wait times, improving customer relationships, enhancing first-time resolution rates, optimising organisational efficiency, reducing total cost of ownership (TCO), and crucially, meeting customers on the channel of their choosing.
Cinos recognises the pivotal role of contact centre solutions in your business’s success. Our suite of services helps organisations transform a traditional contact centre into a strategic asset, or reinvent your brand with a brand new digital-first solution for customer engagement.
Communications Platform
as a Service (CPaaS)
Streamline your communication and collaboration processes with our Communications Platform as a Service (CPaaS) solution. Harness the power of cloud-based technologies to enhance your business operations, improve customer engagement, and drive innovation. With CPaaS, you can leverage a range of communication tools and services to seamlessly connect with your audience, integrate collaboration into your business processes, and create personalised digital experiences.
CPaaS Solutions from Cinos:
Recording & Analytics
In the competitive modern business landscape, the ability to capture, store, and analyse crucial conversations to understand what customers are calling you about and why is indispensable. There is a wealth of data already within your business, but how do you get to it, harness that data and where possible monetise it? Our call recording solutions empower you to do just that. By ensuring compliance, enhancing quality management, and facilitating dispute resolution, these solutions lay the foundation for seamless, efficient communication.
Our call recording solutions empower you to capture, store, and analyse critical conversations within your organisation. By ensuring compliance, enhancing quality management, and facilitating dispute resolution, our offerings provide a solid foundation for your communication strategy.
Bringing you
Webex for
Cinos Cloud
We’re proud to partner with Cisco to bring you a fully integrated collaboration experience with Webex for Cinos Cloud.
To learn more about the service, the packages, capabilities and devices please follow the link:
