Audio Visual Conferencing Platinum Support Package

Audio visual & video conferencing maintenance package, tailored for your needs

Our Platinum support service includes everything in our Gold package but has been designed to cater for bespoke requirements. If you have large audio visual/video conferencing estate and need a maintenance package tailored to your requirements, please get in touch. Our highly-accredited engineering team will discuss your requirements in depth to provide a maintenance proposal tailored to your estate.

Who is it for?

Typically designed for mature estates with multiple vendors, fragmented service levels and which are becoming increasingly difficult to manage and support. Moving to a single source agreement with Cinos removes the headache of vendor responsibility and allows you to focus more on delivering your company strategy.

What is involved?

We will establish what equipment has been installed on your estate, where it has been installed, its age, suitability and reliability.
We will take a full inventory of installed equipment and manage firmware/software updates as required.

Service Levels

Following the receipt of a fault call, a Cinos engineer will make contact within 30 minutes with an onsite response (if required) of 4 hours.
We will take a full inventory of installed equipment and manage firmware/software updates as required.
All labour and equipment will be covered under the agreement.

Reporting

Every service job and call throughout the contract term will receive a full engineer report within one working day of either site attendance or helpdesk call.
Monthly reports will be produced to enable informed decisions when considering equipment refresh projects.