Remote Expert
for Healthcare

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Elevate Your Healthcare Practice with Remote Expert

The face of healthcare is changing, and patient expectations are higher than ever. Cinos presents ‘Remote Expert,’ a powerful video consultation solution built on Cisco technology. Whether in primary or secondary care, Remote Expert empowers you to provide your patients with a seamless, secure, and convenient healthcare experience. Remote Expert is accessed from workstations or mobile devices via the Internet, or via video endpoints deployed within your premises or at walk in clinic locations. Bringing the public together with those responsible for their care from any location, Remote Expert supports your existing appointments by offering a more flexible way of meeting patient demand.

Remote Expert is designed to support the working processes of your teams, not to replace them. Face to face appointments will always have a place, but with Remote Expert cloud video, you are able to augment that with a capability to quickly and easily meet patients in real time over video.

If you are seeking professional guidance for your project and would prefer to speak directly with an expert, please do not hesitate to get in touch. Our team are on hand to discuss your requirements so why not get the ball rolling today.

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Remote Expert for Healthcare

Key Features

The key features of Remote Expert includes:

  • Effortless Connectivity: Bid farewell to long waiting times and stressful commutes. Remote Expert acts as a virtual bridge connecting patients and clinical staff. It ensures easy access and efficient care delivery.

  • Unrivalled Security: Safeguard patient data with the utmost care. Our solution, built on Cisco’s Unified Communications platform, offers robust security, ensuring HIPAA compliance for video consultations.

  • Customised for your staff and patients: We understand that healthcare is not one-size-fits-all. Remote Expert is a flexible solution that can be tailored to your specific needs, ensuring a perfect fit for your practice.

  • Optimised Productivity: Minimise appointment no-shows and last-minute cancellations. With Remote Expert, you can optimise your schedule and streamline administrative tasks.

  • Superior Patient Experience: With a simple experience, and flexible ways to join calls, Remote Expert supports patient-centric care with interactive video consultations.

  • Accessible from Anywhere: Your practice’s reach knows no bounds. Remote Expert is accessible from the comfort of patients’ homes, providing healthcare services with unmatched convenience.

  • Seamless Integration: Integrate Remote Expert with your Electronic Health Records (EHR) and clinical systems. Built on industry open standards, our solution effortlessly harmonises with your existing clinical systems. Access, update, and manage patient records without any hassle.

  • Incorporate medical equipment: Integrate remote monitoring medical equipment such as blood pressure, glucose or pulse oximeter monitoring devices to allow patients to share this information during the call.

The Remote Expert Experience

With Remote Expert healthcare providers are able to more efficiently use limited resources to meet patient demand. Patients used to meeting clinicians face to face can still do so via video, but without having to travel and thus the likelihood of Did Not Attends (DNAs) drops.

Remote Expert for Healthcare - Connect from Anywhere

Connect from anywhere

With Remote Expert you centralise the experience for clinicians. By providing patients with access from home over the Internet, or with local walk in centres, clinical teams can meet several patients in a short space of time without having to travel from place to place.

Remote Expert for Healthcare - Intelligent Routing

Intelligent Routing

Objections to video often come from fear of or unfamiliarity with technology. With Remote Expert, patients start a session by clicking a link sent to them by SMS/email, scanning a QR code, or walking into a local centre and have the kiosk auto-start the session for them. The session is then intelligently routed to the right staff member to help them.

Remote Expert for Healthcare - Integrations

Integrations

Using open standards technology Remote Expert can be used with existing video conferencing systems, or via web-browser with no need for additional applications. Sessions can be recorded too, where analytics can transcribe the content, giving you a clear understanding of what has been discussed and even save text or links to recordings within clinical systems to keep all patient information in one place. This prevents clinical teams from becoming blind to patient journey through their care pathway, with all the information they need at their fingertips.

Benefits of Remote Expert

With Remote Expert, you’re not just providing healthcare; you’re delivering a superior patient experience. Embrace the future of healthcare with Cinos’ cutting-edge solution and become the healthcare provider your patients trust.

  • Reduce Did Not Attends (DNAs) with virtual consultations rather than making patients who don’t need to travel do so.
  • Support early discharge of patients with video check-up and medical equipment integration to monitor their progress
  • Support Patient Initiated Follow Up (PIFU) allowing patients to initiate appointments as and when they need one.
  • Easy Scheduling allows receptionists to book appointments with a few clicks and SMS links to patients.
  • Support mental health initiatives with quick and easy access to specialists when it’s needed or on a regular, scheduled basis.
  • High-quality, secure video interactions when dealing with private patient matters.
  • Supports natural workflows by integrating with EHR and clinical systems.
  • Reduce clinician/nurse travel and meet more patients in a day by offering video as well as face to face.
  • Join the Telehealth Revolution and meet patients anywhere and on any device.

Cinos: Your Trusted Partner

Cinos is committed to supporting providers with cutting-edge technology solutions shaped to the specific demands of delivering healthcare. Remote Expert is not just a product but a transformational pathway to fostering stronger patient support, reducing drain on healthcare providers including non-attendance of appointments and extensive travel for doctors/nurses, and delivering a patient-centric experience. The service can be integrated with existing workflows and systems for fully integrated video processes within healthcare.

To learn more about how Remote Expert can revolutionise healthcare, please get in touch with our experts.

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Cinos: Your trusted partner

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Webex for
Cinos Cloud

We’re proud to partner with Cisco to bring you a fully integrated collaboration experience with Webex for Cinos Cloud.

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