Collaboration

Managed UC&C

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Collaboration Solutions from Cinos

Highly scalable, highly available, feature rich platform

Our managed service is a scalable telephony, unified communications, collaboration and video conferencing platform, with the simple aim of delivering industry leading service to commercial, enterprise and public sector organisations. Leveraging Infrastructure as a Service (IaaS) on which we base our services, the Cinos solution delivers secure, highly scalable, highly available, feature rich Cisco unified communications, providing a rich user experience regardless of the user device of choice or their location.

Providing the perfect unified communications system & collaboration platform for enterprise and the public sector

There are a whole host of reasons as to why our service is the perfect fit for your organisation. Whether your current phone system is end of support, you’re planning the move to a cloud telephone service, or you’re trying to reduce staff travel through video conferencing, as a trusted unified communications provider, Cinos has got your back.

From rich functionality to investment protection, our unified communication systems have been created to meet the needs of our customers now and in the future. We have provided some of the service highlights below.

If you are seeking professional guidance for your project and would prefer to speak directly with an expert, please do not hesitate to get in touch. Our team are on hand to discuss your requirements so why not get the ball rolling today.

Collaboration Solutions from Cinos

Managed UC&C
Service Highlights

Managed UC&C - Peace of Mind

Peace of Mind

Ideal for organisations with limited resource to manage their telephony and UC estate, our unified communications service allows your IT team to focus on more strategic projects through:

  • A fully managed, 24/7 service offering a full range of service level agreements, moves, adds and changes, and proactive service optimisation of your unified communications system.

  • The ability to have your complete wired and wireless network, security, communications, and cloud compute services managed under a single contract and point of contact.

Managed UC&C - Flexible options

Flexible options

Supported by Cinos connectivity services over the Internet, private Ethernet / FTTC and HSCN.

Choose the form of your service: from multi-tenant to your own hosted service, whether on-premise, in the cloud, or in a hybrid cloud architecture, we’ve got you covered.

Flexible financial consumption models – choose from up-front, no commitment or 1, 3, 5 or 7-year service.

Investment Protection

Investment Protection

Organisations who have invested in Cisco licensing and services can bring these to our service, leveraging existing investments and reducing the monthly cost of the service.

Furthermore, anyone using our service is entitled to take all licensing used to consume our service with them should they decide to leave, enabling significant cost reduction if moving to another unified communications provider, or in-sourcing services.

Managed UC&C - UK sovereign data centres

UK sovereign data centres

A highly scalable, enterprise grade unified communications service, delivered from multiple UK sovereign data centres. For global deployments, Cinos maintains a network of global data centres in 25 countries.

Enhance the service you offer to your customers

Enhance the service you offer to your customers

Expand your ability to engage with customers with our omni-channel contact centre. Differentiate your business through exceptional customer service by providing the ‘Connected Digital Experience’ to customers when interacting with your contact centre.

Managed UC&C - A Secure Service

A Secure managed unified communications and collaboration service

An end to end, best of breed Cisco infrastructure, delivering enterprise grade communications with an intuitive, easy-to-use and enjoyable user experience.

Managed UC&C - Call and screen recording

Call and screen recording

Users are able to host an ad hoc or a scheduled Webex session with up to 200 people, record meetings and connect via voice and video from the Webex interface and optionally via dial-in globally.

Managed UC&C - Video calling

Video calling

Allowing you to make and receive video calls with any standard-based Internet video endpoints, such as calling into a multiparty meeting hosted by an external business partner.

Need a specialist partner to manage your UC&C infrastructure?

Reach out today. We are perfectly placed to help.

Bringing you

Webex for
Cinos Cloud

We’re proud to partner with Cisco to bring you a fully integrated collaboration experience with Webex for Cinos Cloud.

To learn more about the service, the packages, capabilities and devices please follow the link:

Enterprise PBX

We offer a comprehensive set of enterprise PBX features, including, but not limited to:

  • Attendant consoles and IVR
  • Voicemail and Unified Messaging

  • Extension numbering

  • Direct inward dialling

  • Hunt and call pickup groups

  • Call queuing

  • Directory-based calling

  • Granular call forward options

  • Call history

  • Call hold and resume

  • Call transfer

  • Hunt and pickup groups

Our service integrates with Webex, Microsoft, CRMs and more

Collaboration-enable your user workflows through our service integrations:

Cisco Webex Teams – Our service leverages the Webex Teams cloud by integrating for Webex Teams Hybrid dialling, enabling users to dial PSTN numbers from their desktop/tablet/mobile client.

Cisco Webex – Our service integrates with Cisco Webex to allow customers to utilise Meetings, Events, Training and Support centre packages.

Microsoft Teams – Our service provides the best of both worlds through tightly integrating our enterprise grade telephony and contact centre solutions with Microsoft Teams on the desktop for unified communications.

Microsoft Office environment – Enjoy ‘unified messaging’ where voice messages are delivered to the user’s email inbox and your calendar is fully integrated for the scheduling of calls and meetings.

Customer Relationship Management (CRM) software – Customer details and previous interactions can be automatically displayed on the agent screen allowing them to greet the customer by name and immediately gain a greater level of context on what the call may be about.